Supnic Technology Co., LTD
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0086-755-29707934 0086-755-29707935 86-18948316376
Support > F.A.Q.
1. About Price: could I get your price list?
Yes, please tell us the products (with their model number), quantity you are interested in, then we will offer the price with detail specification by e-mail.

2. About shipping: How soon we can get the shipment?
All goods will be shipped via DHL, UPS, ,TNT, or other shipping companies , like airline forwarder. If the weight is below 100KG, DHL is better. 2. we are DHL VIP customer, so the shipping cost is better, and DHL is good at clearing custom. Like the eastern Europe, we recommend customer use the DHL.. 3.the goods has the net weight, and gross weight, and shipping company calculate the shipping cost at 0.5KG or 1KG as a unit. For example, if your order weight is 4.6KG, DHL will calculate the shipping cost at 5KG. the goods will be shipped within 2 days when your money arrive at our bank account.

3. About Replacement and Refund Policy
We are doing our best to ensure that all products listed in our website have good quality. We will help user to resolve any problems, through online email service or item replacement. Unless otherwise notified, we offer one years quality guarantee for all products sold ,You can request replacement or money back during the valid quality guarantee period. The shipping fee will not be refunded.

Return Shipment: Authorized return must be shipped prepaid. Unless authorized and prepaid, return will be delayed in processing. Note: For your own protection, insure return shipment

4. About Package
The packing listed above are the most popular USB Flash Drive standard packaging that we provide to clients. If you want customized packaging not listed above, don't hesitate to contact Supnic sales representative. We will make our efforts to meet your needs.

Note: Standard packing for Digital Photo Frame/MP3/MP4 Player is gift box,we also can make customized packing for all these products.

The procedure of making customized packing:
(1) Supnic design or client provide original file for customized packing
(2) Supnic make a sample according to the original file
(3) Client confirm the sample
(4) Supnic do production same as the sample clients approved
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